Retain Your Employees with Just Two Efforts

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The Great Resignation was initially spoken about as women departed their places of work in 2020 (either by force or by “choice”). Over five million women were affected. In the present day, nearly two million women still have not returned to the workforce (in the United States alone). 

Interestingly, this “Great Resignation” has taken shape to classify the departure of both women and men, noting the changing landscape of work, and employees’ sentiments on what work should look like. While I do not argue there are clear trends of disengagement which have led to both men and women leaving the workforce, there is still a monumental issue of women being at the helm of COVID job losses. 

Media outlets, particularly those who cover leadership and management, have used this opportunity to talk about the importance of retention. I find it startling, and fascinating, that due to the fact this Resignation now includes men, it is being discussed further. Not just the reality of departures, but the essentiality that companies do all they can do to make people stay. Where was this same tone during the pandemic when women were mass exiting? 

Needless to say, the point remains that in order for the economy to stabilize and for companies to flourish, both men and women must remain, or return, to the workplace. But how are we intending to help people return? How are we intending to keep people content in their current positions? 

If you are familiar with my work you know I advocate for women. And, after a year researching and publishing a book on women’s experiences during COVID-19, I assure you it is women that companies need to be focused on when it comes to retention and engagement. Regardless, engagement drives performance and the best companies are composed of diverse teams, thus there are actions you can take readily to engage all company members. 

Career Transparency

Career transparency can minimize ambiguity and increase engagement. Helping employees know what’s next for them (and helping him/her create the path) is paramount. What makes this employee tick? What areas do they excel in? How does their current career path allow for their skills to shine? 

If you haven’t discussed this with your team members, it’s time. If your team member isn’t sure what it is they want in their career, your job is to help them discover. But, odds are, they have an inkling of what they want to accomplish, and have been waiting for you to ask how they can achieve their goals. 

Recognition 

Yes, something as simple as recognition can increase retention. Have you ever been in a position where a superior took an idea as his own? Or did an exceptional job on a project and was simply assigned the next? This wears on people. Managers must have integrity and shed a light on their team members’ successes, not take them as their own. Further, managers must take the time to privately and publicly recognize their team. Not only does this spark discretionary effort, but a microculture of recognition demonstrates to a company as a whole that behavior that promotes and encourages will also establish trustworthy and hardworking teams. 

Too Busy to Be a Good Manager? Time to Reset.

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Feeling mentally and physically drained as a manager of people? You’re not alone. Managers everywhere are grappling to keep up. Flexibility, empathy, consistency, and intentional leading takes energy. Thus, it’s no wonder many managers struggled during the pandemic’s peak which has flowed over into the present day.

How does one know what to say, or what to do when faced with circumstances never seen before? How a manager behaves is a pretty basic leadership style trait: There are people who are relationship-centric, and there are people who are task-centric. Both profiles are easily identifiable among managers – and from your own personal experiences, I’m sure you’re thinking of a manager who tended to lean one way or another. When managers are under stress which is compounded by “the unknowns” it can be easy to resort to what is most comfortable, regardless of what is best for the team. 

If you are a manager reading this, it’s probable you were trying to keep your head above water in the past year and a half. You may have become overly invested in personal experiences that ended up hurting productivity, or you may have compartmentalized other peoples’ issues as a concern that was not your own.  Perhaps now is the ideal moment to reflect upon what could be done better across the spectrum and how you can prepare for crises. Evaluate the current atmosphere and team dynamics to make up for the damage done or for the missed opportunities.

First, slow it down.

I get it, easier said than done. But the nation is catching up to this whole “people matter and we better invest in them” thing, so it is your job to take the steps needed to ensure the vitality and successes of your workgroup.

What helps slow things down, you may ask? Emotional regulation. How are you feeling, why are you feeling that way? Are you quick to react under stress, or do you reflect and respond? Impulsive decision-making – what I like to call “hectic direction” – will only cause uncertainty and concern among team members. Being thoughtful and poised is not to be confused with being slow. Steady yourself with deep breathing, fair turnaround time, and clear expectations about what can and cannot be done within predefined time frames.

Second, reignite feedback.

Whether your corporation provides formal reviews or not, you should be giving your team members regular, quarterly reviews. Work with your team members to set goals, output, timelines, and reasonable expectations about what a person can count on with upward mobility, pay, flexibility, or career pathing. Do you spend time with your team members individually? What are you doing to ensure their psychological safety? Listening is the first step to establishing trust and with trust, candid conversation and better performance will follow.

This is a great summer exercise to employ prior to the frenzy of back to school and the decrease in summer vacationing.

Is Your DEI Plan Taking Shape?

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With the past 15 months behind us, we are starting to see some normality return. Face-to-face schooling, plans for fall sport revivals, women being able to return to work as the disproportionate labor(s) are deputed elsewhere… But we are also seeing a social shift: A new political climate, an increase of awareness about the stark contrast in opportunity for those underrepresented at work, and the pieces falling into place about the essentiality for defined and persistent DEI efforts within corporations.

As we re-enter physical working spaces, albeit with a slow and steady return, what can companies do to craft a thoughtful and meaningful Diversity, Equity, and Inclusion program?

First, we must take the time to understand the scope in needs of employees. As an example, I found in my recent research that working adults were far more likely to opt for time off, flexible schedules, and family leave before hoping for salary increases and other perks. The key here is to seek out responses from the collective of the organization, uncovering the concerns, needs, and opportunities for re-writing the norms of company culture as it pertains to inclusive decision-making. Case in point: Whom you seek out to answer these questions must be a diverse set of people within the company. A combination of qualitative and quantitative measures can provide the data you seek for determining what changes must take place, and then there needs to be a way to convey how in fact they will occur.

As a thought-starter:

• What are your representation goals for the coming year?

• How do you address overt internal discrimination?

• What can people do when they feel they are a part of an out-group?

• How are you addressing pay inequity?

If you haven’t considered the answers to these questions, it is time to do so. Realize also that it is one thing to inquire and it is another to act. The intent must be to institute change for better belonging and psychological safety and must also be paired with transparency. How are you going to reach that end goal? Being forthright about how to uncover pay inequity, for example, will demonstrate a commitment to all people within the organization (and a great place to start is a pay audit). Be upfront about the process, the timeline, and the intended outcomes. How will the inequities be corrected?

If you’re not sure – let’s brainstorm! There is only an opportunity for improvement ahead.  

Creating Confidence Through Action

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Nearly every single person can relate to an experience of feeling intimidated. And what’s important to realize is that intimidation can quickly lead to negative self-talk, which can quickly lead to hesitation, second-guessing, and depleted confidence.

The best way to counter insecurities — or the fear of inferiority— is to practice mindfulness and actions to create confidence. Confidence can be increased and most notably, it can be increased in adulthood.

Research shows that women tend to be less confident and undervalue their competence, while men tend to overshoot their competence, which is directly linked to their high levels of self-confidence. The short and sweet psychological reasoning of it is this: girls observe the benefits received from people-pleasing and good behavior at a young age. They also see boys rough-housing and getting into trouble. This conditioning leads our girls to take fewer risks and consequently teaches them little about resilience in the process. The kicker? Resilience is a confidence builder. Conversely, boys get daily doses of resilience as they learn to accept criticism and consequence.

If you are a man you may think of the times you were reprimanded growing up. If you are a woman, you may relate to the narrative of ceasing “poor behavior” to keep your good grades, reputation, and likability intact. But what is seen to be important in childhood, such as being a well-behaved child, actually can set the stage for less success in adulthood. Research shows that confidence matters as much as competence to achieve promotions, raises, and even contentedness.

This means that as a people manager, we must encourage all within our teams to explore their confidence and guide the process. In order to create an inclusive climate, leading to better team cohesion, innovation, and productivity, discussing confidence is important.

You will likely find that based on the psychological undertones just briefly discussed here, women will benefit most from confidence creation, and men will learn their predispositions — demonstrating to all team members that there is room for personal growth and professional development. Consider sharing not only the science behind confidence (more can be read about the confidence gap by authors Katty Kay and Claire Shipman) but provide the tools to your team to practice confidence builders.

As a starting point, ask team members what confidence means to them. More specifically, what does a “confident you” look like? ​

Second, ask team members what this confident person behaves like and what this person accomplishes.

Third, what does this person look like, and how does he or she present themself?

Envisioning what ​it is a person wants provides an opportunity for clarity. It also presents an opportunity to recognize areas for growth. In addition to this grounding visualization exercise, provide team members with resources — such as confidence tips and education. I provide weekly confidence hacks here on my company’s Instagram page.

Cheers to a more confident you — have a good week.