Are you Transacting as a Leader?

Clients are often faced with challenging circumstances at work, and each week we use  these obstacles as learning opportunities to ensure appropriate management. Sometimes in the minutiae of every day life, it’s difficult to allow time for future planning. This is, in part, a job of mine: amidst weekly learnings about effective management and resolving conflict, intention setting is important. 

What’s interesting about the phenomenon of learning is you truly do not know what you do not know. When considering what type of leader you want to be, you might think of descriptors such as charismatic, motivational, or servanthood. But there are actually a number of formalized leadership styles. What’s the benefit of being aware of these differing styles? It allows you to reflect on what you want to be (the intention-setting part). Similar to behavior, you can change your leadership style, but not without the awareness of what direction you want to head in.

Knowing your style helps direct your decision-making, and as a leader, that is paramount. There are numerous styles of leadership that aren’t inherently good or bad—they’re just different. They all have their benefits and drawbacks, as well as their appropriate uses in certain scenarios.

Today, I am sharing information about Transactional Leadership. It is not uncommon for me to see this type of leadership, especially for high performers (who often become leaders of teams due to their impressive track record). 

Simply put, transactional leaders give X and expect Y in return. 

Transactional leaders give instructions to their team members and then use different rewards and penalties to either recognize or minimize what they do in response.

Think of a leader offering praise to applaud a job well done, or mandating that a group member handles a despised department-wide task because they missed a deadline. Rewards and punishment are the way a transactional leader thinks. 

This is a “telling” style, but is often correlated to high-result work environments. So, a natural pro is that confusion is eliminated. Tasks and expectations are clearly mapped out by the leader. An undeniable con is that with such rigidity, creativity and innovation can be stifled and trust decreases. 

Food for thought: Do you transact as a leader? Where might you be falling short?

Your Team is Fatiguing You. Now What?

Sometimes it hits us: We are pretty tired of managing our team. They each have needs, career aspirations, and opinions (strong or not), make mistakes, and need feedback. This, in part, defines the aspects that a manager can expect. We often focus on how to be grounded, to help you provide the necessary assistance your team needs and wants. But, sometimes, focusing on everyone but yourself leads to burnout. Especially when you are still responsible for your own deliverables and work streams.

What’s more, blurred boundaries and increased workloads cause stress. Additional stress seldom causes us to be the best versions of ourselves, as described in my last post. So what gives? How can you re-energize yourself to feel less fatigued and show up for your team?

First, you need to understand burnout. Burnout is a sure way to feel not only out of juice but will contribute to sparking additional conflict on your team. Next, you need to employ tactics to defuse burnout.

• Overcome your need (or desire) to micromanage.
  Surely you must set expectations and follow through on accountability. But you must also remember that if you are seeking perfection, micromanagement is its close friend. To counter micromanagement, one study suggests a decrease in meeting time. A weekly check-in is more than reasonable, but a daily run down to look at your team’s work through a microscope will only fuel the micromanagement bug.

• Make time for yourself.
  What does rest look like for you? You must make the time to rejuvenate in order to put your best foot forth for your team. Take a walk, go to the gym, spend time with friends, etc. Keep these plans in the diary each week.

Managing People, Under Pressure

I naturally can’t help but think of Bowie and Queen when I consider being “under pressure” – and what a relevant description for many working people. We are often under pressure whether that pressure is because of a deadline or the amount of work we need to accomplish. 

What has become commonplace in most of Corporate America is high pressure and high stress. It’s no surprise that Americans work long hours, increase revenue goals YOY, and mandate higher work output (in less time). 

But how does being under pressure affect your ability to manage? It won’t take us long to think of an example when we were pressed for time and reacted poorly to a colleague or subordinate in response to the external stress factor. Stressors can leave you with a short fuse, and will inadvertently create an environment where your team may fear your inconsistency in mood. If you are fostering an environment of fear, trust will be hard to come by and collaboration/idea sharing will slow. 

Since KPIs, deadlines, and aggressive goals aren’t going away any time soon, what can you do to balance the pressures of work while also managing well? 

First, a great practice is being able to acknowledge your feelings without judgment. If you need pointers, revisit my post about mindfulness in management. When you observe that you are mad or anxious about something, you will be more likely to communicate your concern and not misplace your angst on a team member. 

Second, answer what is the worst outcome of the situation you are facing. When you work through worst-case circumstances, you are better equipped to deal with them, according to Hendrie Weisinger and J. P. Pawliw-Fry.

Third, and this may be counterintuitive but it’s proven, slow down. We are more likely to make mistakes when we are in a rush, and are most certainly more likely to make a mess both interpersonally and with the task at hand when we are only processing in our emotional brain (thank you amygdala). By pausing, breathing, and engaging our prefrontal cortex (the most developed part of our brain) we will be poised to solve problems, reason soundly, and even be more creative. 

The Four Pillars of Character

Character can be defined as the mental and moral qualities distinctive to an individual. 

When you think about your character, what pillars govern your day-to-day life? If you are a person who manages people, it will serve you well to subscribe to a set of values, which in turn directs your character. 

It may be useful to think about an attribute of a leader whom you revere. Is this something you practice? Self-reflection can give you a reinvigorated purpose to strive to be more like the leader you want to be. 

In addition to using the information you have in front of you to help shape your behavior, and leveraging self-reflection as a tool for continued self-betterment, look also to the four pillars of character, which include: 

1. Trustworthiness

2. Respect

3. Responsibility

4. Fairness

To get you well on your way, refer to the below when aiming to give your character a tune-up.

Trustworthiness is the most complex of the four values in that it includes honesty, integrity, reliability, and loyalty. If you choose to put emphasis on this pillar of character, know that you must be honest. You must also be reliable (do what you say you are going to do) and must not deceive, cheat, or steal. Further, you must have the courage to do the right thing.

Treating people with respect is a surprisingly easy way to not only connect with others but to actively create a trustworthy environment. Remind yourself to be tolerant of differences and be considerate of others. Respect is a noticeable behavior: get caught in the act! 

Responsible people demonstrate self-restraint and exhibit the ability to respond to expectations. While you must persevere to be a responsible person, you must also think before you act. Responsible people must both consider the consequences and be accountable for their choices. 

Fairness implies adherence to a balanced standard of justice. This means you must play by the rules while remaining open-minded. Be sure to not blame others or take advantage. 

It may go without saying, but embracing these pillars of character will poise you to be a more effective manager and in turn, a more ethical person.

Learnings based on the academic findings of the Josephson Institute, 2008.